How retailers should respond to #CantComplain
Consumers are furious with online retailers who are cutting customer service contact options. Instead of restricting access to support, retailers should be adding new options. Here's how:
"We have seen fantastic results fromthe very start, it’s proving very beneficial in driving new sales by instantlyanswering all types of queries from customers giving us benefits of assistedsales. The conversion rate from the channel is over 15%, higher than expected,but what’s more pleasing is we are now seeing daily sales with a great EPC,well over the average".
Why are you helping to take Envolve to market?
"I see the product and business scaling very quickly. It has a great team to help drive the growth forward. With larger clients subscribing I can see the product being a real disruptor in the space”.
Chairman: Envolve Tech