Live chat can provide great customer service, but is expensive and rarely generates sales. The Envolve Tech A.I. can do both, and is easy to integrate with existing live chat solutions.
60% of online chat users are considering a purchase, but most online retailers treat online chat purely as a customer service channel. This is an easy mistake to make. Here are three examples of actual online customer conversations using the Envolve Tech A.I. on our partner retail sites, all of which resulted in sales.
Envolve Tech’s sales conversion technology went live with its first partner from the Impact network on 10th March. With the addition of Impact to AWIN, Webgains, TradeDoubler and Affiliate Future, Envolve Tech is now live on retailer sites across five major networks.
Clove, a huge electronics online retailer selling thousands of mobile phones, laptops and accessories every month, were looking for a solution to up-sell other products and increase onsite conversion 24/7 using personalisation.
How you can use a live chat platform in tandem with Convert to utilise both our AI technology and work with an existing provider such as Zendesk.
Every business faces the same question when it comes to customers: how do we keep people engaged?