Our website & messenger widget automatically answers customer questions, Analysing them in real-time we a use A.I. to identify intent, filtering customer service queries from sales opportunities.
We then respond with rich, contextual content containing product information, increasing onsite conversion through our chat platform.
Our chat A.I. analyses customer questions to identify intent. Customer service enquiries which need a human response are passed on to your support team. Sales enquiries are taken through an automated sales funnel, matching customers with products from your website and product feed.
Using artificial intelligence our platform analyses customer language to identify the exact products that will most satisfy your customers. 20% of chats are converted into sales.
All product information presented by Envolve comes from your product feed. Retailers retain total control over content.
Our software tracks sales all the way through to completion.