Convert 20% of online chats into sales with zero impact on customer service support
Envolve is a performance marketing channel which Increases on-site conversion and average order value, while reducing re-marketing costs.
Our chat A.I. analyses customer questions to identify intent. Customer service enquiries which need a human response are passed on to your support team. Sales enquiries are taken through an automated sales funnel, matching customers with products from your website and product feed.
Using artificial intelligence our system analyses customer language to identify the exact products that will most satisfy your customers. 20% of chats are converted into sales.
All product information presented by Envolve comes from your product feed. Retailers retain total control over content.
Our software tracks sales all the way through to completion.
Fully customisable tone and content
Natural, accurate chat responses
Product recommendations based on individual customer conversations
Customisable handover to any customer support service
Full access to a chat analytics dashboard
Recommended updates to FAQs based on chat analytics
60% of online chats are pre-sales product enquiries. Envolve converts 20% of all chats into sales.
60% of customers accessing online chat are considering a purchase. Customer service, whether live or automated, is normally not equipped for sales, and sales conversions are not regularly measured. Before handing over to a support team, Envolve analyses customer language and converts potential sales before handing over to customer service.
The Envolve onboarding process is straightforward, with little integration required. With the right information Envolve can be up and running within a few days. After signing up for Envolve our onboarding specialists will oversee integration. Speak to our team to get an estimate for your individual business.
Envole is a performance marketing partner. There are no sign up costs, subscription fees, or running costs. Envolve is available through all major affiliate networks, including AWIN, TradeDoubler, and Webgains.
"We have seen fantastic results from the very start, it’s proving very beneficial in driving new sales by instantly answering all types of queries from customers giving us benefits of assisted sales. The conversion rate from the channel is over 15%, higher than expected, but what’s more pleasing is we are now seeing daily sales with a great EPC, well over the average".
Envolve converts 20% of online chats into sales. This ups onsite conversion, cuts customer service costs, and reduces costs for re-marketing to customers who leave your site without buying. Can you afford not to convert 20% of online chats into sales?